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FAQ
Q: Where is Crabtree Located?
A: Crabtree is located at 224 Lorna Square in Hoover Alabama
Q: From Hoover/Vestavia intersection of I65 and Highway 31:
A: Travel up Lorna Road (heading south) approximately 1 mile. At the 4th traffic light, turn right on to Whiting Road into our parking lot of Lorna Square. We are the first building on the left directly behind, and above, The Mail Exchange.
Q: From Highway 150/Highway 31 intersection in front of The Galleria:
A: Travel up Lorna Road (heading north) away from The Galleria approximately 1.8 miles. At the 9th traffic light turn left on to Whiting Road into our parking lot of Lorna Square. We are the first building on the left directly behind, and above, The Mail Exchange.
Q: Who can I e-mail with questions?
Q: If I order parts, or equipment today, when can I expect to receive my order?
A: Crabtree Engineers keep a small inventory of highly used parts and supplies. Orders for equipment are shipped once they are credit-verified. Please allow at least one additional business day for credit approval. Once credit approval has been obtained your order will ship within the processing time listed via the shipping method you selected.
Q: Can I ship equipment purchased to a different address than the address on my credit card?
A: If your shipping address is different from your billing address, this address must be listed on your credit card account as an alternate address for shipping purposes only.
Q: What if I am tax exempt?
A: If you are tax exempt, please call us at 205-824-7722, to pre-qualify. We will be happy to walk you through the process. For your convenience, your information will be kept on file for future purchases.
Q: How do I get service with Crabtree?
A: You may either bring in your PC for repair, or schedule an on-site Engineer to come to your location. Some folks want their PC serviced at their own home or business with their own internet connection, their own network, their own wireless router, etc. Also, if you really do not want to have to disconnect all the cables to bring it in, then you might want an on-site Engineer to come to your location.
If you are more confident with hooking up your own connections, and only need a specific service, then carry-in might work best for you. Just drop your computer off at Crabtree. Most service repairs and upgrades can be done on the same day/next day. Just call us if you have any questions, or special requests.
Q: Is there anything I need to bring when I drop off my computer for service at a Crabtree?
A: If you're bringing in a laptop for service, please remember to bring both your power cord, and the system disc's that came with the computer. For desktop PC service, just bring your system disc's.
Q: Is there anything else I should do prior to service?
A: If you can, try to write down all the specifics of your computer problems (ex: what error codes if any did you get?, what exactly did the error say?, what you were doing before the problem occurred? Were you downloading anti-virus software?, or upgrading software?, or installing a wireless router?, etc). The more information for The Crabtree Engineer, the better you will be serviced.
It is always recommended to perform a back-up of all your critical files before any service (backing-up is really a common practice that you want to do as often as you can. Everyone knows what it's like when you lose files! See the Networking/SAN section of this web site for more details on backing-up your data). If you are not sure how to do this, or need some recommendations for backup solutions, just ask The Crabtree Engineer and he will be happy to assist you.
Q: What forms of payment does Crabtree accept?
A: We accept Visa, American Express, Master Card as well as checks.
Q: Do you guarantee your service?
A: Yes, we do. Crabtree is here to gain your trust. We hope to do this through professional, quality services performed fast, and to your complete satisfaction. If you are not happy with our service, for any reason, notify us immediately, and will rectify it until we meet your satisfaction.
Your service experience with Crabtree begins with a courteous, knowledgeable, professional, and ends with this same Engineer reviewing the work he or she performed. All actions performed are recorded, and all hardware and software tested, and then verified with you (if you prefer). Our Engineers will then provide you with honest recommendations going forward with your technology. If your are not happy with the services provided, you have 7 days to let us know, and we will rectify it. Remember, all equipment and parts purchased are covered by the specific manufacturer's warranty. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly, and at no additional cost.
Q: What are your hours of service?
A: We are open Monday through Friday 8am to 5pm.. After hours, weekends, and holiday services are available upon request with a Crabtree After Hours Support Contract, or for an additional charge. Emergency Rapid Response Services, and Out-of-Town Services are also available upon request. Just call us at 205.824.7722.
Q: What do I need to know before I have a Technician visit my home or office?
A: You must be an authorized purchaser of your business, or an authorized purchaser from head-of-household to place a service call. You must also have credit approved and established, or a valid check or credit card to receive service. A person at least 18 years of age must be present during the entire time period that services are provided. A Crabtree Engineer will need complete access to the computer(s) and/or peripheral(s), access to your residence, your consent, and cooperation to enter your residence or business, a safe working environment, working space, and electrical power.
Q: What can I expect when a Technician visits my home or office?
A: You will first see a smiling professional, ready to work for you. He or she will introduce themselves as a Crabtree Engineer, and present you with a business card. All Crabtree Engineers are highly trained service professionals. He or she will go over the call information with you, and discuss any additional information pertaining to the problem or situation. Upon completion of the service call, the Engineer will provide a review of the services provided, validate the work and test the equipment and software, and provide you with a detailed work order receipt for your records.
Last Edited: 2006-04-14 17:55:03
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